State Farm® Insurance Agent Cristina Ortiz

"Michelle was great! She is always knowledgeable , has a sense of urgency regarding your needs, and kind!"

"Leticia me atendió muy bien"

"I am so pleased with the service from this office. My "go to" person is Kristin Talley because she is so knowledgeable. She advises me on what is most important and advantageous for my needs. She is interested in me as a person, not a policy. I highly recommend her."

"Got my auto insurance at a much cheaper rate than expected! The team was professional, helpful, and made the whole process smooth and quick. Highly recommended for great service and savings!"

"The people here are great to work with. Amber was extremely helpful in making any changes I’ve needed seamless and easy."

"Bad customer service. They are a scam and won’t help you at all as well as the people are very disrespectful and rude."

"Lucas was very helpful in making sure I had coverage for my vehicle m. He made sure that I understood and was ready to assist in any other policies as well."

"Thank you very much for Mr Lucas who was very informative and was very helpful and establishing my car insurance thank you thank you State farms for this representative"

"In 2021, unfortunately, I had a fire in my garage. Christina came immediately to my home. I don’t know who told her but she was there about 15 minutes after I arrived home. She gave me some money to help out so sweet of her. Customer Service told me where to go. They already had made reservation at the hotel for me. I told them I needed two rooms and that’s exactly what I got. No hassles no problems. Red Cross had came gave me their card number. Fire department, Police everyone was there to help. We stayed at the hotel for six months. We could have stayed Longer but I was ready to come home because it was Thanksgiving and I wanted to cook at home. State Farm was more than a good neighbor., They was right there for me all the way. They did everything in the house they painted the whole house., put down new flooring, New window blinds, and sent our Curtains and clothes to the cleaners. They continuously checked to make sure that we were OK. Doing the hurricane in September 2024, my gazebo bent over and tore up all over my back patio. Michelle Morrow at State Farms , Cristina Ortiz office, told me to put in a claim. I thought they would not pay for it but State Farm did to my surprise. There were so much devastation in our state, I just knew they would put me on the back of the list. Miss Mia came here Immediately and returned with a check. I truly can thank Father God for State Farm because some of my friends and family, with other insurance, had to wait two to three months before their house repairs started, (they all had three or more trees which felled upon their roofs). I told them all to get State Farm, Deletha"

"Cris and her team are amazing. They treat you like family. I’ve been with them as needed for the last 8+ years. Michelle is always there & goes above and beyond for her clients as well! You truly feel like family with this crew!"

"We were able to get a free car seat for our expecting newborn and a safety class on how to install it at the Mineral Spring Park. Thank you to the State Farm employee Amber Matheny who told us about this opportunity. Thank you State Farm!"

"My State Farm office of Christina Ortiz is amazing! We went to the office two weeks ago because my husband car was stolen at work. They were so empathetic to us help us in getting the claim set up! The claims office did an equally wonderful job with our claim! We are so thankful to everyone from the local office to the claims office. Ms Sandra at the local office is amazing as well!"

"Working with Elizabeth Rodriguez has been an outstanding experience from start to finish. She combines deep knowledge of insurance with a genuine commitment to her clients’ needs. Elizabeth is not only professional and efficient, but also incredibly approachable and patient—she took the time to explain all my options and made sure I felt confident in my decisions. Whether I had questions about coverage, claims, or future planning, she was always responsive and kind."

"I love it when people tries and help me out with car insurance and life insurance as well .I just want to say I appreciate and thank everyone that I have spoke with on the phone thank y’all"

"Everyone is nice and helpful. I always work with Michelle and she always made sure my policies lined up in a protective and cost effective manner."

"Kristen helped me with an unusual art insurance need. She took the whole project on, got the answers and wrote the policy. Then found the contact name and sent the policy! Thats’s service!"

"I just recently joined this office and I could not be happier! Michelle is so kind and has answered every question I’ve had with a smile on her face!"

"I needed more discounts for my car insurance so Michelle morrow recommended I get drive safe and save. This has been a really helpful addition with trying to pay my car insurance. Michelle was very helpful and so kind!"

"Amber is helpful and gets the job done"

"When I decide to get a quote at this office I never aspected how the will treat me, they impress me they way they caring me and they welcome me,it feels a wonderful environment. All the team was amazing 🤩. Pam is a very nice person and so helpful,she helped me with my car insurance. Miss Cristina Ortiz ,has amazing personality and treat people like a family. Highly recommend Cristina Ortiz at Williamston. Thank you All."

"Last Friday, I had the awful experience from this office. First, the lady who was my advisor, Michelle, I believe is her name is one of the unprofessional people I have dealt with at that office. She did a terrible job of explaining a particular program that I thought I may qualify for. Then without telling me, she connects me to someone else who was even more disrespectful and unprofessional. Me and her actually got into a shouting match because she tried to raise her voice at me. I believe her name is Kimberly. I guess she felt bad after I put her back in her place because she sends me this email after the phone call, and the email was not an apology by the way. That was the last straw. I made it clear that I was going to change insurance agencies after these incredibly unprofessional acts. I what report this to them hand manager and charge that office, but I'm almost 99.9% sure she won't do anything about the matter either. Either way, I'm ending my policy with them. And I guarantee I'm not the only one who had these issues. There's nothing funny about a person going through a difficult situation when their car has been damaged. It's easy for people to make light of a situation until it's their turn to go through a hard situation in life. Common sense should have told these two that. LACK OF PROFESSIONALS WILL CAUSE ME TO END MY BUSINESS WITH YOUR COMPANY. Those two should be written up at that office or worse."

"Wonderful insurance agent you can trust!!"

"I've spoken with several agents here, Lucas, Zach, and another I can't remember, but they have all been very helpful. Enrollment in Ting was easily explained to me and very user-friendly to complete."

"Leticia is great! The entire team is awesome, I highly recommend!"

"El servicio de statefarm es muy muy bueno. Excelente!"